Communication Skills Masterclass: Half-Day Workshop
Level 1, The Hub, Triq Santu Wistin, St Julian's STJ 3200, Malta
What to Expect
A hands-on, half-day workshop on assertive communication, active listening, and navigating conflict with confidence. Includes live role-play exercises, small-group practice, and personalised feedback from Matthew.
Schedule
- 09:00 - 09:30
Arrivals, Coffee & Introductions
Settling in, meeting fellow participants, and setting personal goals for the morning.
- 09:30 - 10:30
The Assertiveness Spectrum
Understanding the difference between passive, aggressive, passive-aggressive, and assertive communication. Self-assessment exercise.
- 10:30 - 11:15
Active Listening Lab
Paired exercises to develop deep listening skills. Learn reflective listening, empathic responding, and how to resist the urge to fix.
- 11:15 - 11:30
Coffee Break
- 11:30 - 12:30
Navigating Difficult Conversations
Role-play scenarios based on real-life situations submitted by participants. Personalised feedback from Matthew on body language, tone, and word choice.
- 12:30 - 13:00
Your Communication Action Plan
Creating a personal action plan: one conversation to have, one boundary to set, one listening skill to practise this week.
Speaker
Matthew Bartolo
Clinical Psychologist & Communication Skills Trainer